- 4 Mystery Shops per Month
- Individual Shop Reports with Response Time and Content Evaluations
- EOM Summary Report with Action Plan
*Requires a 4 month agreement
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- eRetail Assessment
- Current Performance Level
- Website
- Technology
- Organization
- Staffing
- Templates
- Scripts
- Process
- Leads
- Training
- Accountability
- 90-Day eRetail Action Plan
- eRetail Silver Program
- eRetail Resource Book
- Process Map
- eMail Templates for each step in Process
- Safe Subject Lines
- Phone Scripts
- Voice Mail Messages
- Power Phrases
- Overcoming Objections
*Requires a 6 month agreement
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- eRetail Gold Program
- 3 Days On-Site Kick-off Training
- 1-Day Process Review & Refine
- 1-Day eRetail Academy Skills Training (unlimited attendees)
- 1-Day “In the Department” Coaching and Execution
- 2 Days On-Site Training
- Follow-up Training on Process
- Follow-up Training on Skills
*Requires a 6 month agreement
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